A newer version of this ordering site is available. Refresh to get the latest updates (anything in your cart will be lost, so it's best to do this between orders).
Log In
New here?
House-account customers and sales reps both log in here with their own email and password.
Your email must match a house-account customer or sales rep on file. Contact info@candleberry.com if you can't sign up.
Select a Customer or Create a New One.
You have 0 assigned customers.
Select a customer or
Select an Account
Your login is linked to more than one Candleberry account. Choose which one you're ordering for.
Add New Customer
The new customer's order can be submitted but they will not be entered into the system until all the necessary documents have been received and approved by Candleberry.
Fill in the fields below, then continue — this new customer's order is built and sent the same as any other customer's.
Ordering for:
This customer has no email on file — they will not receive a copy of this order.
Once the order is finalized, click this button to email it to info@candleberry.com and to the customer.
This customer has no email on file — they will not receive a copy of this order.
Payment Authorization: Please enter only the last four (4) digits of the credit card you would like us to charge, not your full credit card number. If the last four digits do not match the card we have on file, our office will contact you. To use a different card, enter "New Credit Card" and provide a phone number to reach you.
Reports
— one-time catch-up for orders placed before this report started keeping a permanent record; safe to run more than once.
Recent Orders
Account Activity
House Account (CH / CH*) Customer Emails
Email addresses of House Account (Sales Rep = CH or CH*) customers who placed an order themselves by logging in. Staff/rep-entered orders, info@candleberry.com, and sales rep emails are excluded.
Other Customer Emails
Email addresses of non-house-account customers who placed an order themselves by logging in. Staff/rep-entered orders, info@candleberry.com, and sales rep emails are excluded.
House account customers who haven't ordered themselves
Downloads the email addresses of House Account (CH / CH*) customers that have an order entered for them by info@candleberry.com (orders still on file) and that have never placed an order themselves by logging in. Customers are remembered permanently from now on (orders entered before this version are included only if still on file \u2014 click the Backfill button above first). Staff and rep addresses are left out. Use it for the "please order on the website" email.
New Customers Added
Customers added through Add New Customer (stored in the website database, not in the customer file). Download the list to add them to QuickBooks Online and to the website's customer file, so the names match. "In customer file" shows whether the website's customer file already has that name.
Latest Customer Upload
The site currently has … customers. Choose the Customer Contact List spreadsheet (.xlsx) exported from QuickBooks. It needs the columns Customer full name and Sales Representative; Email, Ship address, Bill address and Terms are used when present (a column that is missing leaves those details unchanged). You'll see a summary of the changes before anything is saved.
Latest Products Upload
The site currently has … products. To add or remove products: click Download current products (Excel), edit the file (add rows for new products, change prices or names, put Y in the Delete column to remove a product), then choose it below. For a new product fill in at least SKU, Product name, Price, Line, and Notes — the type, season, section, order and minimum rule are filled in from similar products when left blank. You'll see a summary of the changes before anything is saved.
Sales Rep Upload
The site currently has … sales rep logins. The Sales Rep ID spreadsheet you upload becomes the whole list (Sales Rep Name, Sales Rep email address, Access, Sales Rep ID). Put Full Access in the Access column to give someone every customer plus Reports. People who share an email, like Karen and Elizabeth, share one login. Changes take effect the next time each person logs in.
Lists every order placed from the From date through the To date (inclusive); tick the ones you want and Download Excel exports just those: "Orders" has one row per item line (plus a SPACE row wherever the printed order shows one), "Notes" lists each customer with their order note and Substitutions answer; "New Customers" lists customers added through Add New Customer during those dates (the Notes sheet's New Customer column marks their orders). Orders are purged from this site after one month, so very old dates may come back empty.
Product descriptions for the export--upload new one if there is a change.
The export replaces each SKU in the "Item" column with its full description from your ProductsServicesList (matched on the first five digits). Upload the latest ProductsServicesList here whenever it changes — it is saved for everyone, so you only need to do this when the list is updated. Use the .csv exported from QuickBooks.